Frequently Asked Questions

Shipping & Returns

1 . My order history has disappeared from my account, can I get it back?

Due to a recent website upgrade, customer accounts no longer hold information for previous orders made before 27/01/21. This information has not been lost and can be reinstated upon request, contact us now to submit a request. Any orders from this point with any account (new or current) will store order information. This issue affects historical orders only.

2 . What are the advantages of me creating an account?

  • Ability to reorder at the click of a button
  • 24hr access to order information
  • Streamlined returns process
  • Multiple shipping addresses stored for faster checkout
  • Easier to track your orders
  • Access to special offers for account holding customers
  • Expedites any applications for trade accounts (where applicable)

3 . Why can I not order locking gas struts online?

There are a large number of variants for locking gas struts, so these are manufactured to order. For more information on our locking gas struts and how to order, contact our technical sales team on +0333 257 1905 or email [email protected]

4 . What does it mean if the website show "Low Stock" or shows a lead time?

Where a lead time is given it will indicate that the part is currently not in stock, this means we have stock due in to us within this time or that there may be a manufacturing lead time to have this part into stock and ready for shipping. If low stock is shown it may ask you to call, this may be due to variable lead times on these parts, depending upon manufacturing or supplier lead times.

5 . Are the parts I require in stock?

This information is given on the product page (use a screen grab) and is connected to our internal live stock system. Parts in stock will usually be shipped the same day for next day delivery (please order by 3.30pm).